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In 2023, a European customer who has been cooperating for many years wants to order 5000 padding jackets. However, the customer had an urgent need for the goods, and our company had many orders during that time. We are concerned that the delivery time may not be able to be completed on time, so we did not accept the order. The customer arranged the order with another company. But before shipment, after the customer's QC inspection, it was found that the buttons were not firmly fixed, there were many problems with missing buttons, and the ironing was not very good. However, this company did not actively cooperate with customer QC suggestions for improvement. Meanwhile, the shipping schedule has been booked, and if it is late, the ocean freight will increase too. Therefore, the customer contact with our company again, hoping to help rectify the goods.

Because 95% of our customers' orders are produced by our company, they are not only long-term cooperative customers, but also friends who grow together. We agree to help them with inspection and improvement for this order. at last, the customer arranged to take this batch of orders to our factory, and we suspended the production of existing orders. The workers worked overtime, opened all cartons, inspected the jackets, nailed the buttons, and ironed them again. Ensure that the customer's batch of goods is shipped on time. Although we lost two days of time and money, but to ensure the quality of the customer orders and market recognition, we think it is worth it!